Thank you for shopping at EnochSpace! We want you to be completely satisfied with your purchase. In the event that you are not, we offer a refund and returns policy to ensure a hassle-free experience. Please read the following information carefully.

1. Eligibility for Refunds and Returns

a. Products: To be eligible for a refund or return, the product must be unused, in its original condition, and in the original packaging. Certain products may have additional eligibility criteria or restrictions, which will be clearly stated on the product page.

b. Timeframe: You must initiate a refund or return request within [X] days from the date of delivery. After this period, we reserve the right to deny the request.

2. Return Process

a. Contacting Customer Support: To initiate a refund or return, please contact our customer support team. You can reach us through [contact information]. Please provide your order number and a detailed explanation of the reason for your request.

b. Return Authorization: Once your request is received, our customer support team will assess its eligibility. If approved, you will be provided with a return authorization number and any further instructions on how to proceed.

c. Packaging and Shipping: Please ensure that the product is securely packaged to prevent damage during transit. Include all original accessories, manuals, and documentation. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

3. Refund Process

a. Inspection: Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in section 1. We reserve the right to deny a refund or apply a restocking fee if the product is not in its original condition or if it does not meet the eligibility criteria.

b. Refund Method: If your refund is approved, it will be processed using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

4. Non-Returnable Items

The following items are not eligible for refund or return unless they are received in a damaged or defective condition:

• [List of non-returnable items]

5. Damaged or Defective Products

a. Damaged During Transit: If your product arrives damaged, please contact our customer support team within 48 hours of delivery. We may request photographic evidence of the damage to assist in the resolution process.

b. Defective Products: If you believe that your product is defective, please contact our customer support team within [X] days of delivery. We may require additional information or troubleshooting steps to determine the nature of the defect.

6. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item.

7. Final Sale Items

Certain items may be marked as “Final Sale” or “Non-Refundable.” These items are not eligible for return or refund unless they are received in a damaged or defective condition.

8. Policy Updates

We reserve the right to update or modify our refund and returns policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or need further assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team. We are here to help!